Return & Refund Policy

Thank you for shopping with Elimorra. We want you to love what you ordered. If something isn’t right, we’re here to help.

This Return & Refund Policy explains how returns, refunds, and exchanges work for purchases made through our website (the “Site”).

1. Contact Information

Elimorra
742 Evergreen Terrace, Springfield, IL 62704, USA
Email: support@elimorra.com
Phone: (888) 811-8297

If you need help with a return or refund, please contact us first before sending anything back.

2. Return Window

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Item must be unused, unworn, and in original condition

  • Item must be in original packaging

  • Proof of purchase (order number or receipt) is required

If 30 days have passed since delivery, we may not be able to offer a refund or exchange.

3. Non-Returnable / Final Sale Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Gift cards

  • Downloadable / digital products

  • Personal care items (if opened or used)

  • Items marked Final Sale or Non-Returnable

  • Products showing signs of use, wear, or damage not caused by shipping

4. Damaged, Defective, or Wrong Items

If you received an item that is:

  • damaged,

  • defective,

  • or not what you ordered,

please contact us within 7 days of delivery at support@elimorra.com with:

  • your order number

  • clear photos or videos showing the issue

  • a short description of what’s wrong

We’ll make it right ASAP — usually by replacement or refund depending on availability.

5. How to Start a Return

To start a return, email us at support@elimorra.com with:

  • Order number

  • Item(s) you want to return

  • Reason for return (optional but helpful)

If your return is approved, we will send you:

  • return instructions

  • the return shipping address

  • and (if applicable) a return label

Do not send items back without approval, as they may not be processed.

6. Return Shipping Costs

  • Customer-initiated returns: You are responsible for return shipping costs unless the item is defective or we sent the wrong item.

  • Our mistake / defective items: We cover return shipping or send a replacement at no extra cost.

We recommend using a tracked shipping method. Elimorra is not responsible for lost return packages.

7. Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection.

If approved, your refund will be processed to your original payment method within 5–10 business days (processing time depends on your bank/provider).

Refunds may be reduced if:

  • items are returned used or damaged

  • missing original packaging/accessories

  • return policy conditions aren’t met

8. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you want an exchange, contact us at support@elimorra.com with your order details.
Exchanges depend on stock availability.

9. Order Cancellations

Orders may be canceled only if they haven’t been processed or shipped yet.

To request a cancellation, contact us immediately at support@elimorra.com.
If the order is already shipped, you’ll need to follow the return process instead.

10. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank or card provider

  2. Contact your payment provider (some take extra processing time)

  3. Email us at support@elimorra.com

We’re happy to help track it down.

11. Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with a revised effective date.

BACK TO HOME