Thank you for shopping with Elimorra. This Shipping Policy explains how shipping works for orders placed through our website (the “Site”). By placing an order, you agree to the terms below.
1. Contact Information
Elimorra
742 Evergreen Terrace, Springfield, IL 62704, USA
Email: support@elimorra.com
Phone: (888) 811-8297
For any shipping questions, please contact us at support@elimorra.com.
2. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive a confirmation email after placing your order, and another email with tracking info once your order ships.
Please note:
Processing time is separate from shipping time.
3. Shipping Destinations
We currently ship to:
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United States
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International destinations (where available at checkout)
If your country is not listed at checkout, we may not be shipping there yet.
4. Estimated Delivery Times
Delivery times vary based on your location and product availability.
Typical estimates:
United States
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Standard Shipping: 5–12 business days after processing
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Expedited Shipping (if available): 3–7 business days after processing
International
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Standard International: 8–20 business days after processing
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Expedited International (if available): 5–12 business days after processing
These are estimates, not guarantees. Delivery may take longer due to customs, weather, carrier delays, or peak seasons.
5. Shipping Costs
Shipping costs are calculated at checkout based on:
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destination
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package weight/size
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chosen shipping method
Promotions such as free shipping, if offered, will be shown at checkout and may have minimum order requirements.
6. Tracking Your Order
Once your order is shipped, you’ll receive a tracking number by email.
Tracking updates may take 24–72 hours to appear after shipment.
7. Customs, Duties & Taxes (International Orders)
International orders may be subject to:
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customs fees
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import duties
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taxes
These charges are not included in your order total and are the responsibility of the customer.
Elimorra is not responsible for delays caused by customs.
8. Incorrect Address / Failed Delivery
Please double-check your shipping address before completing your order.
If an order is returned to us due to:
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incorrect or incomplete address
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refused delivery
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failed delivery attempts
You may be responsible for additional reshipping costs.
If you notice an address mistake, contact us immediately at support@elimorra.com. We can only update addresses before the order ships.
9. Lost, Stolen, or Missing Packages
If your tracking shows “delivered” but you haven’t received your package:
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Check around your delivery area and with neighbors
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Contact your local carrier
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Email us at support@elimorra.com
We will do our best to assist, but Elimorra is not responsible for stolen packages after confirmed delivery.
10. Shipping Delays
Shipping delays can happen due to:
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weather events
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customs processing
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carrier disruptions
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holidays or peak seasons
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supply chain issues
If your order is significantly delayed, we’ll notify you as soon as possible.
11. Split Shipments
Some orders may arrive in multiple packages if items:
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ship from different locations
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have different processing times
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are oversized or require special handling
If this happens, you’ll receive multiple tracking numbers.
12. Damaged Items in Transit
If your item arrives damaged, contact us within 7 days of delivery at support@elimorra.com with:
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your order number
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clear photos/video of the damage
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packaging photos (if possible)
We will review and arrange a replacement or refund based on the situation.
13. Policy Updates
We may update this Shipping Policy occasionally. Changes will be posted here with a new effective date.